Privacy Policy

Last updated: 28 July 2026 · Applies to: plantneckclearin.world

1. Who We Are

The data controller for this website is Sundial Hollow Nutrition Ltd, registered in England and Wales.

Sundial Hollow Nutrition Ltd
14 Mercer Street, London, WC2H 9QA, United Kingdom
Company No. / VAT: GB 987 6543 21
Email: info@plantneckclearin.world
Telephone: +44 20 7946 0112

We are committed to protecting your personal data and processing it fairly and transparently in accordance with UK GDPR and the Data Protection Act 2018.

2. What Data We Collect

2.1 Data You Provide Directly

• Order form: full name, telephone number, quantity selected, consent record, UTM/gclid parameters.
• Contact form: full name, email address, subject, message content, consent record.

2.2 Data Collected Automatically

• Cookies and similar technologies: see our Cookie Policy for full details.
• Server logs: IP address, browser type, pages visited, referral URL, date and time of visit. Logs are retained for up to 30 days for security purposes.
• Analytics data (with consent): aggregated usage statistics via Google Analytics 4. No personal identifiers are sent to Google Analytics when consent is withheld.

2.3 Data We Do Not Collect

We do not process payment card data directly. Payment is collected on dispatch via a separate, PCI-compliant process. We do not collect special category data (health, biometric, etc.).

3. How We Use Your Data

Purpose	Legal Basis (UK GDPR)	Retention
Processing and fulfilling your order	Art. 6(1)(b) - Performance of a contract	7 years (statutory accounting requirement)
Responding to contact form enquiries	Art. 6(1)(f) - Legitimate interests	3 years from last contact
Sending order dispatch and tracking notifications	Art. 6(1)(b) - Performance of a contract	7 years
Website analytics (Google Analytics 4)	Art. 6(1)(a) - Consent	26 months (GA4 default); deleted on consent withdrawal
Personalised advertising (Google Ads)	Art. 6(1)(a) - Consent	As per Google's data retention; deleted on consent withdrawal
Security and fraud prevention (server logs)	Art. 6(1)(f) - Legitimate interests	30 days
Compliance with legal obligations	Art. 6(1)(c) - Legal obligation	As required by applicable law

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Cookies and Consent Mode

This website uses Google Consent Mode v2. By default, all non-essential cookies (analytics, advertising) are set to denied until you give explicit consent via our cookie banner. Accepting cookies enables Google Analytics 4 and Google Ads measurement. Rejecting non-essential cookies means no analytics or advertising cookies are set. You can change your preferences at any time via the cookie settings panel.

See our Cookie Policy for a full list of cookies used and their purposes.

5. Who We Share Your Data With

• Fulfilment and logistics partners - to dispatch your order (name, delivery address, telephone). These processors act on our written instructions under data processing agreements.
• Google LLC - analytics and advertising services (where consent given). Google operates as a data processor under Standard Contractual Clauses for UK international transfers. See Google's Privacy Policy.
• Hosting provider - server infrastructure located in the UK/EEA. Data processing agreement in place.

We do not sell, rent or trade your personal data to third parties for their own marketing purposes.

6. International Transfers

When data is transferred outside the UK (e.g. to Google LLC in the United States), we rely on Standard Contractual Clauses approved by the UK Information Commissioner's Office as the appropriate safeguard under UK GDPR Article 46.

7. Your Rights Under UK GDPR

As a data subject under UK GDPR and the Data Protection Act 2018, you have the following rights:

• Right of access - to request a copy of the personal data we hold about you (Subject Access Request).
• Right to rectification - to request correction of inaccurate or incomplete data.
• Right to erasure - to request deletion of your personal data where no overriding legal ground exists for retention.
• Right to restriction - to request that we restrict processing in certain circumstances.
• Right to data portability - to receive your data in a structured, machine-readable format where processing is based on consent or contract.
• Right to object - to object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent - where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at info@plantneckclearin.world. We will respond within one calendar month. We may need to verify your identity before processing your request.

8. Right to Lodge a Complaint

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. These include HTTPS encryption for all data in transit, restricted access controls, and regular security reviews. No method of transmission over the internet is 100% secure; in the unlikely event of a data breach affecting your rights, we will notify affected individuals and the ICO as required by UK GDPR Article 33.

10. Children's Data

Our website and products are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately at info@plantneckclearin.world and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be indicated by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact

For any data protection enquiries, to exercise your rights, or to raise a concern, please contact us at:

Sundial Hollow Nutrition Ltd · 14 Mercer Street, London, WC2H 9QA
Email: info@plantneckclearin.world · Tel: +44 20 7946 0112